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KHDA has introduced a smart e-Services portal for universities and an updated system for schools and training institutes. In line with Dubai Government’s commitment to better serving its residents, KHDA’s smart system allows customers to connect directly to the organisation, saving on time and paperwork. Launched on Friday 16th January, the smart system is simple and user-friendly, though additional assistance will be Universities will enjoy access to services such as online registration for both staff and students, certificate attestation and permit renewal, offering customers a one-stop-shop to accommodate all their needs. Including several features to simplify the communications and permit processes, the smart system has been designed to further enhance the overall customer service experience

In addition to offering a system for universities, schools and training institutes will be offered an updated version of their existing system. Smart services include online payment, alerts on permit expiry, tracking of permit requests, email notifications and separation of services for amendment processes.

“The updated system will simplify communications between KHDA, schools, universities and training institutes,” said Abdulrahman, Chief of Customer Relations at KHDA. “In line with Dubai’s strategic plan 2021, we are optimising our online options, in order to provide the best possible customer service. So far KHDA has succeeded in ensuring that most of its services can be accessed online. Annually we process 900,000 actions online, which is a figure we expect to increase.

Last Thursday KHDA organised a training session for school coordinators to practice using the smart system. The overall feedback was positive, with schools agreeing that the system was convenient, efficient and easy to use, speeding up the customer service processes.